Cultural Intelligence: CQ

Cultural Intelligence: What Is It and What Is My Score?

Cultural Intelligence in the Work PlaceAccording to Dr David Livermore, a thought leader on cultural intelligence and global leadership, CQ consists of four components:

Drive: being motivated to learn about a new culture
Knowledge - learning how culture shapes people’s behaviours, values, and beliefs
Strategy - being able to factor culture into longer-term planning
Action - behaving in a culturally sensitive way

Cultural Intelligence -- a new way to think about global effectiveness | Jeff Thomas | TEDxSpokane

This talk was given at a local TEDx event, produced independently of the TED Conferences. It is a small world and we need to increase our Cultural Intelligence (CQ) to compete in the global environment. Explore this idea with the speaker for a better understanding of the world around you and to make a difference in your global future.

Teamwork and Cultural Intelligence

Culture Eats Individuality For Breakfast | Monique Toohey | TEDxDocklands

Monique Toohey changed religion at 18 years of age. This was a catalyst for many changes in her consciousness. She came to realize: "I am a cultural being."

"When we don’t understand someone else’s behaviour in the workplace, or even in our partner we put it down to personality or intellect, but seldom do we interpret the behaviour as being culturally influenced. Culture, Monique says “is like wearing sunglasses, after a while you forget they’re on your head” similarly the forces of culture can be rendered invisible to us."

Q: Who are you, culturally?

The CQ Model: Cultural Intelligence Quotient

Monique Toohey

"CQ Drive is the willingness to work with others from diverse backgrounds. It includes an ability to overcome explicit or unconscious bias and the capacity to persist in challenging intercultural settings—even when the individual feels confused, frustrated, or burnt out. CQ Drive is the extent to which one is energised and persistent in one’s approach to multicultural situations, one’s self-efficacy and sense of deriving benefit from intercultural interactions
CQ Knowledge is an understanding of culture, cultural differences and similarities. CQ knowledge is the degree to which one understands how culture, cultural scripts and systems influence how people think and behave.
CQ Strategy is the ability to adapt mentally. With high CQ Strategy, individuals understand that the cultural dimensions that constitute worldviews are multiple and likely different to one’s own and awareness of these assists in the development of strategies for interpersonal and community relations and business success.
CQ Action is the extent to which you can act appropriately in multicultural situations. It includes one’s flexibility to adapt verbal and non-verbal behaviours and to adapt to different cultural norms to intentionally improve the relationship or interaction. CQ Action decreases the risk of miscommunication and helps an individual respond to diverse others in a manner that conveys respect and builds trust and rapport" (Toohey, n.d.).

Section content taken directly from: www.thecqmodel.com/

Cultural intelligence: the competitive edge for leaders | Julia Middleton | TEDxEastEnd

Q: What will the leaders of the future need?

"Julia Middleton argues that it is cultural intelligence, an evolution - moving from IQ and EQ. But what is CQ, how do you master it and why is it so important in a smaller but more interconnected world?"
"In 1989, Julia formed Common Purpose, a not-for-profit social enterprise. Common Purpose runs leadership development programmes that enable people from different backgrounds, sectors, geographies and generations to work together to solve common problems. Common Purpose now runs local programmes for leaders in cities across the world, and its global programmes bring together leaders from over 100 countries across six continents."

A lack of cultural intelligence can create unintended consequences. However, through effort and dedication, measures can be taken to increase one's CQ which allows for the development of more open and culturally literate conversations and relationships. Critical consciousness is about making an effort to learn about and the dominant narratives and unspoken biases in societies. It is about building empathy and understanding of how these oppressive forces affect individuals, institutions and societal structures.

As with developing cultural competence, there is no end date for topics such as social justice. Becoming more culturally intelligent, literate and critical of what is happening around us is a process. It involves having a deep, genuine interest in others. It involves trust. It involves others being willing to speak with you and share their views and experiences. Coming across as open-minded and open-hearted will help this process along. A willingness and interest in listening, engaging, and taking on these complex and daunting topics is all that is needed to get started.

Q: How would you rate your cultural intelligence?

Q: What experiences in your life have been made worse due to a lack of cultural intelligence on your part, or on the part of someone else?

How could this situation have been handled better?

Top Image: Mata ni Pached “behind the mother goddess” (Detail), circa 2017, Sanjay Chitara, New Delhi, India, https://artsandculture.google.com/asset/mata-ni-pachedi-details-of-sanjay-chitara-s-artwork/4QHUv0IAnUTnxA

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